Why Get SOPs exists

Most SOPs are bad. They're either written by AI that's never met your business or thrown together by someone who's never actually done the work. So they sit in a folder nobody opens while your team Slacks you the same five questions on repeat.

Meanwhile, your whole morning stops because someone's out, and nobody can find the process, assuming it was ever written down. Is it in ClickUp? Google Drive? A Slack DM from last August? The shared folder inexplicably named "Recipes to Try"? (It's that one.)

You're not failing. You're scaling, and your systems just haven't caught up yet.

It’s called the Valley of Dissapointment.

That's the part I fix.

About the founder

Get SOPs was founded by Jessica White, an operations and people leader with a background in healthcare, more than a decade spent building the systems behind growing companies, and a passion for helping people figure out what the hell is going on.

Alongside the productized SOP work, Jessica takes on a limited number of fractional operations and advisory clients, teams that need a hands-on partner in the operations seat, not just documentation. That work spans operations leadership, organizational development, and systems and workflow design, drawing on experience across healthcare, SaaS, real estate, and agency teams.

How I work

A few things I believe:

Documentation should be usable, not perfect. A SOP nobody reads is worthless.
It lives in the tools you already use, not a binder or a doc no one can find.
AI is great for a first draft. A person makes it right.
Your processes are yours, and I treat them that way. Privacy and ownership come standard.

Systems-forward, people-first, no corporate jargon, and no meetings that should have been an email.